Serdar Arapov
I am a highly disciplined professional with 22 years of leadership experience in fast-paced operational environments.
My career is built on a foundation of reliability, adaptability, and high-stakes problem-solving. Currently, I am leveraging my extensive background in management to excel in the Fintech and Web3 sectors, combining my expertise in global exchange operations with modern AI-assisted workflows to provide world-class customer support and operations management.
🛠 Core Expertise
Operations Management: 22 years of hands-on leadership, financial oversight, and staff management at "Guncha".
Fintech & Crypto: Power user of 8+ global exchanges (Binance, Bybit, OKX). Expert in P2P operations, KYC protocols, and asset security.
AI-Driven Productivity: Proficient in using Gemini and ChatGPT for professional communication, instant translation, and workflow optimization.
International Adaptability: Global mindset with extensive travel experience across 7 countries (UAE, Turkey, SE Asia).
🌍 Experience
General Manager | Cafe-Bar "Guncha" (2002 — Present)
Operational Excellence: 22 years of full-cycle business management, ensuring 100% service uptime and financial accuracy.
Crisis Management: Expert in rapid conflict resolution and maintaining high customer satisfaction (CSAT) in high-pressure environments.
Strategic Growth: Scaled local operations, managed diverse teams, and adapted business models to changing market conditions.
Independent Crypto Researcher (2023 — Present)
Security & Compliance: Managing digital assets across 8+ global exchanges with a focus on risk mitigation and KYC procedures.
Peer Support: Acting as a first-line support consultant for a private community, troubleshooting P2P transactions and wallet setups